Last Updated: 19th October 2023

Welcome to Dragonfly Dog. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our booking forms at www.dragonflydog.co.uk (the "Website"). 

1. Information We Collect

1.1. Personal Information

When you use our booking forms, we may collect personal information from you, which may include:

-Your name
-Contact information (email address, phone number)
-Mailing address
-Payment information (credit card details)
-Information about your dog (name, age, breed)

1.2. Booking Information

We also collect information related to your booking, such as the date and time of your visit, the services you've selected, and any special requests or notes you provide.

1.3. Usage Information

We may collect non-personal information about your interactions with our Website, including your IP address, browser type, device information, and pages visited. This information helps us improve our services and your user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. Service Provision

We use your personal information to facilitate your booking, confirm reservations, and provide you with our indoor dog play park services.

2.2. Communication

We may use your contact information to communicate with you regarding your booking, send confirmations, updates, and important notifications.

2.3. Payment Processing

We use your payment information to process payments for your bookings and maintain financial records.

2.4. Safety and Security

Your dog's information and any special requests are used to ensure the safety and enjoyment of all visitors to our facility.

2.5. Marketing

With your consent, we may send you marketing and promotional materials to inform you about special offers, events, and news related to Dragonfly Dog. You can opt out of these communications at any time.

2.6. Website Improvement

We analyse non-personal information to enhance the functionality and user experience of our Website.

3. Sharing Your Information

We may share your information in the following circumstances:

3.1. Service Providers

We may disclose your information to third-party service providers, such as payment processors, who assist us in delivering our services and managing our Website. These providers are contractually obligated to protect your information.

3.2. Legal Requirements

We may share your information when required to comply with applicable laws, and regulations, or respond to legal requests.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes encryption, access controls, and secure data storage.

5. Your Choices and Rights

You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time. To exercise your rights or if you have questions about this Privacy Policy, please contact us at hello@dragonflydog.co.uk

6. Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Please check our Website for the most current version.

By using our Website and services, you consent to the terms outlined in this Privacy Policy.